fbpx

Frequently Asked Questions

We have tried to answer the most common questions, but if you do not find what you are looking for, please send us an email and we will answer you as soon as possible.

In order to guarantee shipment, orders must be made at least 48 hours in advance. In case you need your order urgently, send us an email at: info@kidsandroll.com or call us on 661 579 996

Reservations must be made at least 48 hours in advance. If you need it urgently, send us an email at: info@kidsandroll.com or call us at 661 579 996.

Rentals are for 24 hours (not calendar days), therefore, renting at a weekend, from Friday to Sunday, will be counted as two days of rent, not three.

You can rent it for as long as you need. The minimum rental period is 24 hours, and on the web, the maximum is 32 days, if you need another rental period, send us an email to: info@kidsandroll.com or call us at 661 579 996.

No problem, send us an email to: info@kidsandroll.com or call us at 661 579 996 and we will extend your rental whenever we have availability.

Yes, our rental rates are reduced as the number of days is extended. The more days you rent, the cheaper the daily rent is.

All our chairs undergo a cleaning and disinfecting process after use. This guarantees their good condition.

Yes, you can choose different locations, except at the airport and Atocha station. These locations must be the same for delivery and return.

Of course. In Kids & Roll we want your trip to be as comfortable and light as possible. If you do not find what you are looking for, send us an email to: info@kidsandroll.com or call us at 661 579 996 and we will do our best to provide you with what you need.

Kids & Roll works throughout the community of Madrid, but if you need us to send the chair to another point within mainland Spain, send us an email to: info@kidsandroll.com or call us at 661 579 996

Of course, you can receive your order at the place you want, you just have to tell us at the time of ordering and make sure there will be someone to receive it.

Yes. We offer the service at the airport in T1, T2 and T4 and in Atocha (Train Station). The Airport has shipping costs of 12.50 euros.

These points must be same for delivery and return.

At Kids & Roll we understand that the chairs have their own and natural wear and tear, but if the returned chair is not in good condition, the deposit will be used to make the repair. However, if this is not enough to cover the cost, you will have to pay the remainder.

In case of theft, loss or any other situation that results in the non-return of the products, or the return with zero value due to its poor condition, this will involve the payment, by the customer, of all the products in full (deducting the amount of the deposit):

 

  • € 120 the Kiddy chair
  • € 135 the Kid chair
  • € 165 the Baby Roll chair
  • € 290 the Twin Kiddy chair
  • € 230 the baby carrycot chair
  • € 290 the Connect chair
  • € 46 the carrycot of the Twin Kiddy chair
  • € 23 the carrying bag of the Kiddy and Kid chair
  • € 64 the carrying bag of the Twin Kiddy chair
  • € 23 the Kiddy / Kid and Baby Roll rain bubble
  • € 23 the Twin Kiddy chair rain cover
  • € 87 the travel cot
  • € 35 the high chair

Once reserved and the payment is made, we will send you a confirmation email. 24 hours before receiving the chair, we will send you another email reminding you of the point of delivery and collection.

If you have any questions before the rental, do not worry, we will always respond by email: info@kidsandroll.com or call us at 661 579 996.

All rentals are subject to a deposit of € 50 ( € 100 in the case of twin chairs) that will be returned once the chair is received and checked (the maximum return period is one week from the date of termination of the rental, except in the rents of the Canary Islands, Andorra and Portugal that may be delayed by customs delivery).

In case of theft, loss or any other situation that results in the non-return of the products, or the return with zero value due to its poor condition, this will involve the payment, by the customer, of all the products in full (deducting the amount of the deposit):

  • € 120 the Kiddy chair
  • € 135 the Kid chair
  • € 165 the Baby Roll chair
  • € 290 the Twin Kiddy chair
  • € 230 the baby carrycot chair
  • € 290 the Connect chair
  • € 46 the carrycot of the Twin Kiddy chair
  • € 23 the carrying bag of the Kiddy and Kid chair
  • € 67 the carrying bag of the Twin Kiddy chair
  • € 23 the Kiddy / Kid and Baby Roll rain cover
  • € 26 the rain bubble of the Twin Kiddy chair
  • € 91 travel cot
  • € 38 the high chair

If the reservation is cancelled more than seven days in advance, the amount paid will be refunded (except the management fees made by Paypal).

If your order is cancelled between 4 and 7 days before your reservation, 50% of the rent will be returned (not counting the management fees made by Paypal that will not be returned)

Cancellations less than 4 days in advance, will not have any refund.

I can't find my answer ...

Subscribe to our Newsletter!

  • Sign up
Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.
We do not share your personal details with anyone.

Si continuas utilizando este sitio aceptas el uso de cookies. más información

Los ajustes de cookies de esta web están configurados para "permitir cookies" y así ofrecerte la mejor experiencia de navegación posible. Si sigues utilizando esta web sin cambiar tus ajustes de cookies o haces clic en "Aceptar" estarás dando tu consentimiento a esto.

Cerrar